Helpwise experienced a major incident on August 2, 2022 affecting Helpwise Web App, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Helpwise Web App
Update timeline
- resolved Aug 02, 2022, 03:41 PM UTC
Our team have released the fix to address the issue. For the fix to be applied please clear the cache from your Browser. You can follow the following articles: - Chrome - https://support.google.com/accounts/answer/32050 - Safari - https://www.macrumors.com/how-to/clear-safari-cache/ - Firefox - https://support.mozilla.org/en-US/kb/how-clear-firefox-cache As a workaround, you can also use Helpwise in the incognito window - Chrome & Safari - ctrl+shift+n or cmd+shift+n - Firefox - ctrl+shift+p or cmd+shift+p