Helpwise incident

Facing high error rate from Microsoft 365

Minor Resolved View vendor source →

Helpwise experienced a minor incident on January 25, 2023 affecting Microsoft Outlook Sync, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2023, 08:06 AM UTC
Resolved
Jan 25, 2023, 11:11 AM UTC
Duration
3h 4m
Detected by Pingoru
Jan 25, 2023, 08:06 AM UTC

Affected components

Microsoft Outlook Sync

Update timeline

  1. investigating Jan 25, 2023, 08:06 AM UTC

    We're facing high error rate from Microsoft 365 APIs. Here's the latest update from Microsoft 365 - https://status.office365.com/

  2. investigating Jan 25, 2023, 08:14 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 25, 2023, 09:00 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jan 25, 2023, 09:00 AM UTC

    We are continuing to investigate this issue.

  5. resolved Jan 25, 2023, 11:11 AM UTC

    This incident has been resolved.