Helpwise incident

Inbox loading slow for some customers

Major Resolved View vendor source →

Helpwise experienced a major incident on October 18, 2023 affecting Helpwise Inbox, lasting 7h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2023, 10:30 PM UTC
Resolved
Oct 19, 2023, 05:33 AM UTC
Duration
7h 3m
Detected by Pingoru
Oct 18, 2023, 10:30 PM UTC

Affected components

Helpwise Inbox

Update timeline

  1. investigating Oct 19, 2023, 05:29 AM UTC

    We're currently investigating an issue where Inbox is loading slowly for some customers.

  2. monitoring Oct 19, 2023, 05:31 AM UTC

    Our fix has been implemented and we're monitoring the results

  3. monitoring Oct 19, 2023, 05:33 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 19, 2023, 05:33 AM UTC

    This incident has been resolved.