Helpwise experienced a major incident on November 21, 2023 affecting Incoming Email Forwarding, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Incoming Email Forwarding
Update timeline
- identified Nov 21, 2023, 03:17 AM UTC
Emails forwarded to @mail1.helpwisemail.com are being dropped. As a workaround, If you're using email forwarding with Helpwise please change the address to @mail2.helpwisemail.com. Please contact chat support or [email protected] for more information. Customers using Microsoft/Gmail sync are not impacted. Inboxes with forwarding with forwarding address @mail.helpwisemail.com, @mail2.helpwisemail.com and @mail3.helpwisemail.com are also not impacted.
- resolved Nov 21, 2023, 04:10 AM UTC
This incident has been resolved.