Helpwise incident
Whatsapp messages can't be sent for some Inboxes
Helpwise experienced a major incident on April 3, 2024 affecting Whatsapp Cloud Integration and 360 dialog Integration and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 03, 2024, 07:11 PM UTC
Meta is experiencing issues with Whatsapp Cloud and On-premise solutions - https://metastatus.com/whatsapp-business-api 360 dialog & Twilio who also use Meta infrastructure as well is experiencing issues - 1. https://status.360dialog.com/ 2. https://status.twilio.com/incidents/1qn011ts4zqk Our team's currently monitoring this and waiting for more updates.
- monitoring Apr 03, 2024, 07:15 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 03, 2024, 07:51 PM UTC
However we don't see an update from meta. But we're now not noticing a high error rate.
- resolved Apr 04, 2024, 03:16 AM UTC
This incident has been resolved.