Helpwise experienced a major incident on May 27, 2024 affecting Incoming Email Forwarding and Outgoing Email Delivery and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2024, 01:28 PM UTC
We're currently investigating v high error rate from our upstream email provider. Outgoing emails, Incoming emails (forwarding), MFA codes, email notifications are affected https://status.mailgun.com/incidents/8bn2px3nyfy4
- monitoring May 27, 2024, 01:32 PM UTC
We're currently monitoring our error rate and our systems and looking for a potential workaround.
- monitoring May 27, 2024, 01:58 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 27, 2024, 02:05 PM UTC
Mailgun team has pushed a fix and error rate seems to have reduced. We're further monitoring this.
- monitoring May 27, 2024, 02:10 PM UTC
We are continuing to monitor for any further issues.
- resolved May 27, 2024, 02:18 PM UTC
This incident has been resolved.