Helpwise incident

Our email provider Mailgun's having issues

Major Resolved View vendor source →

Helpwise experienced a major incident on May 31, 2024 affecting Incoming Email Forwarding and Outgoing Email Delivery and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 08:18 AM UTC
Resolved
May 31, 2024, 09:27 AM UTC
Duration
1h 9m
Detected by Pingoru
May 31, 2024, 08:18 AM UTC

Affected components

Incoming Email ForwardingOutgoing Email DeliveryNotificationsLogin

Update timeline

  1. monitoring May 31, 2024, 08:18 AM UTC

    We're currently monitoring an issue with our Email provider Mailgun - https://status.mailgun.com/incidents/30w5l1zqcw5r Incoming Email forwarding, Outgoing delivery (when using Helpwise in outgoing settings), login MFA codes and email notifications are impacted

  2. monitoring May 31, 2024, 08:20 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring May 31, 2024, 08:35 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 31, 2024, 09:27 AM UTC

    This incident has been resolved.