Helpwise incident

Gmail sync is not syncing new emails

Major Resolved View vendor source →

Helpwise experienced a major incident on September 13, 2024 affecting Gmail Sync, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 04:32 PM UTC
Resolved
Sep 13, 2024, 05:10 PM UTC
Duration
37m
Detected by Pingoru
Sep 13, 2024, 04:32 PM UTC

Affected components

Gmail Sync

Update timeline

  1. identified Sep 13, 2024, 04:32 PM UTC

    We've identified the issue and working on a fix. Only customers using Gmail sync are impacted.

  2. monitoring Sep 13, 2024, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 13, 2024, 05:00 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Sep 13, 2024, 05:06 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 13, 2024, 05:10 PM UTC

    This incident has been resolved.