Helpwise incident
Forwarding addresses ending with mail.helpwisemail.com are not working
Helpwise experienced a major incident on October 16, 2024 affecting Incoming Email Forwarding, lasting 14h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 16, 2024, 03:35 AM UTC
We're identified an issue with our underlying provider due to which forwarding to addresses @mail.helpwisemail.com are not working. Forwarding addresses ending with @mail1.helpwisemail.com, @mail2.helpwisemail.com and @mail3.helpwisemail.com are working fine. Workaround: Please change @mail.helpwisemail.com to @mail1.helpwisemail.com. Reach out to [email protected] or chat support if you need more help getting it to work.
- resolved Oct 16, 2024, 10:13 PM UTC
We have fixed this with our email provider. @mail.helpwisemail.com should now be fully operational. If you are still facing any issues please reach out to us at [email protected] or chat support