Helpwise experienced a major incident on October 28, 2024 affecting Notifications, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Notifications
Update timeline
- investigating Oct 28, 2024, 04:13 PM UTC
We are currently investigating this issue. As of now, desktop notifications and ding sounds on new emails are not getting triggered. Mobile and email notifications are not impacted.
- monitoring Oct 28, 2024, 04:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2024, 04:35 PM UTC
This incident has been resolved.