Helpwise incident
Webap, inbox and outlook sync functionalities and performance is degraded.
Helpwise experienced a minor incident on March 1, 2025 affecting Helpwise Web App and Microsoft Outlook Sync and 1 more component, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2025, 09:22 PM UTC
We are currently investigating this issue.
- identified Mar 01, 2025, 09:42 PM UTC
The issue has been isolated to Outlook services acting slow and causing bottlenecks. We've isolated the issue to Outlook sync. Webapp and inbox should be operational now.
- monitoring Mar 01, 2025, 09:52 PM UTC
Microsoft has confirmed the incident. Here are more details - https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1020913. Only customers using Outlook sync or sending outbound emails using "Connect with Microsoft" might face issues using the service.
- monitoring Mar 01, 2025, 10:04 PM UTC
Microsoft issues seems to have improved. Please reconnect your Microsoft account with Helpwise if you see the reconnect option in the Inbox.
- resolved Mar 02, 2025, 02:05 AM UTC
This incident has been resolved.