Helpwise incident

Elevated errors from Outlook

Major Resolved View vendor source →

Helpwise experienced a major incident on June 5, 2023 affecting Outgoing Email Delivery and Microsoft Outlook Sync, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2023, 03:03 PM UTC
Resolved
Jun 05, 2023, 04:58 PM UTC
Duration
1h 54m
Detected by Pingoru
Jun 05, 2023, 03:03 PM UTC

Affected components

Outgoing Email DeliveryMicrosoft Outlook Sync

Update timeline

  1. monitoring Jun 05, 2023, 03:33 PM UTC

    Our monitoring system has detected issues with Microsoft Outlook. We're receiving a very high error rate from Microsoft services. It's also confirmed by Microsoft 365's status tweet - https://twitter.com/MSFT365Status/status/1665734492122742790?cxt=HHwWjIC80b6s8J0uAAAA

  2. monitoring Jun 05, 2023, 03:44 PM UTC

    We're continuing to monitor this

  3. resolved Jun 05, 2023, 04:58 PM UTC

    We're not seeing errors now in our monitoring systems.