Helpwise incident
Relaying denied error on incoming email forwarding
Helpwise experienced a major incident on June 26, 2023 affecting Incoming Email Forwarding, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2023, 08:32 AM UTC
It seems like our underlying email provider Mailgun's having issues while handling incoming messages on our forwarding addresses. Our team's currently reviewing this.
- monitoring Jun 26, 2023, 08:36 AM UTC
We can confirm this error is coming from Mailgun. Our team's currently monitoring the situation
- monitoring Jun 26, 2023, 08:38 AM UTC
It seems like the error rate is now reduced but we're still noticing errors.
- monitoring Jun 26, 2023, 08:48 AM UTC
It seems like the error rate is now further reduced but we're not noticing errors in our monitoring systems now.
- monitoring Jun 26, 2023, 08:48 AM UTC
It seems like the error rate is now further reduced but we're not noticing errors in our monitoring systems now.
- monitoring Jun 26, 2023, 09:00 AM UTC
It seems like we're not receiving any errors now, our team is continuing to monitor this.
- resolved Jun 26, 2023, 09:27 AM UTC
We're no longer noticing these errors. If you're still facing this please reach out to our chat support or [email protected]. Unfortunately, we wouldn't be able to recover emails which weren't able to process due to this incident as they never reached our system. Our team would be reviewing how we can streamline this further.