Helpwise incident

Delay in Email processing and high latency in loading UI

Major Resolved View vendor source →

Helpwise experienced a major incident on August 9, 2023 affecting Incoming Email Forwarding and Helpwise Web App and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2023, 07:15 AM UTC
Resolved
Aug 09, 2023, 08:04 AM UTC
Duration
49m
Detected by Pingoru
Aug 09, 2023, 07:15 AM UTC

Affected components

Incoming Email ForwardingHelpwise Web AppOutgoing Email DeliveryGmail SyncMicrosoft Outlook Sync

Update timeline

  1. investigating Aug 09, 2023, 07:42 AM UTC

    We're currently investigating delay in email processing and slow loading on Helpwise's UI

  2. identified Aug 09, 2023, 07:43 AM UTC

    Our team have identified the issue and we're working on the fix

  3. monitoring Aug 09, 2023, 07:44 AM UTC

    Our team have fixed the root cause of this issue and is further monitoring and clearing the backlog of messages

  4. monitoring Aug 09, 2023, 07:46 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 09, 2023, 08:04 AM UTC

    Our team have resolved the issue. Please reach out to us on chat or email [email protected] in case you're still having any concerns.