Helpwise experienced a minor incident on August 23, 2023 affecting Gmail Sync, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Gmail Sync
Update timeline
- investigating Aug 23, 2023, 03:13 AM UTC
Our monitoring systems have identified a delay with Gmail processing
- identified Aug 23, 2023, 03:15 AM UTC
Our team has identified the root cause of the problem.
- monitoring Aug 23, 2023, 03:21 AM UTC
Our workaround has been implemented and our team's monitoring the results.
- monitoring Aug 23, 2023, 03:21 AM UTC
We're continuing to monitor. Backlog is now reducing at a good pace.
- monitoring Aug 23, 2023, 03:28 AM UTC
The backlog is now clear and our team's monitoring the system.
- resolved Aug 23, 2023, 04:36 AM UTC
This incident has been resolved.