Helpwise experienced a major incident on November 20, 2023 affecting Incoming Email Forwarding, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Incoming Email Forwarding
Update timeline
- identified Nov 20, 2023, 08:07 PM UTC
Emails forwarded to @mail1.helpwisemail.com are being dropped. As a workaround, If you're using email forwarding with Helpwise please change the address to @mail2.helpwisemail.com. Please contact chat support or [email protected] for more information.
- identified Nov 20, 2023, 08:09 PM UTC
We are continuing to work on a fix for this issue. Please implement the workaround mentioned below.
- resolved Nov 20, 2023, 08:33 PM UTC
This incident has been resolved.