Helpwise incident

Delay in incoming email forwarding

Minor Resolved View vendor source →

Helpwise experienced a minor incident on November 29, 2023 affecting Incoming Email Forwarding, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2023, 09:53 AM UTC
Resolved
Nov 29, 2023, 11:07 AM UTC
Duration
1h 13m
Detected by Pingoru
Nov 29, 2023, 09:53 AM UTC

Affected components

Incoming Email Forwarding

Update timeline

  1. investigating Nov 29, 2023, 09:53 AM UTC

    It looks our system's receiving emails with a huge delay from our email provider

  2. monitoring Nov 29, 2023, 11:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 29, 2023, 11:07 AM UTC

    This incident has been resolved.