Helpwise incident

High error rate in outgoing emails for customers using Helpwise as Outgoing settings

Minor Resolved View vendor source →

Helpwise experienced a minor incident on February 22, 2024 affecting Outgoing Email Delivery and Notifications, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2024, 04:58 PM UTC
Resolved
Feb 22, 2024, 06:07 PM UTC
Duration
1h 9m
Detected by Pingoru
Feb 22, 2024, 04:58 PM UTC

Affected components

Outgoing Email DeliveryNotifications

Update timeline

  1. identified Feb 22, 2024, 04:58 PM UTC

    Our team has identified that our email service provider Mailgun is having issues - https://status.mailgun.com/incidents/99rdnl8bd0c5. Customers using Helpwise to send their emails might face delays in delivering those emails. Email notifications might also get delayed.

  2. monitoring Feb 22, 2024, 04:59 PM UTC

    We're monitoring our systems closely to minimize any possible impact

  3. resolved Feb 22, 2024, 06:07 PM UTC

    We're not seeing errors as of now.