Helpwise incident

High error rate and slowness in Search

Minor Resolved View vendor source →

Helpwise experienced a minor incident on April 22, 2024 affecting Search, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2024, 03:18 PM UTC
Resolved
Apr 22, 2024, 03:31 PM UTC
Duration
13m
Detected by Pingoru
Apr 22, 2024, 03:18 PM UTC

Affected components

Search

Update timeline

  1. investigating Apr 22, 2024, 03:18 PM UTC

    Our search system is experiencing a high error rate and is slow in responding to queries.

  2. resolved Apr 22, 2024, 03:31 PM UTC

    This incident has been resolved.