Helpwise incident

Gmail and Outlook sync Inboxes are getting disconnected

Major Resolved View vendor source →

Helpwise experienced a major incident on May 21, 2024 affecting Gmail Sync and Microsoft Outlook Sync, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2024, 10:06 PM UTC
Resolved
May 21, 2024, 11:09 PM UTC
Duration
1h 3m
Detected by Pingoru
May 21, 2024, 10:06 PM UTC

Affected components

Gmail SyncMicrosoft Outlook Sync

Update timeline

  1. investigating May 21, 2024, 10:06 PM UTC

    We are currently investigating this issue.

  2. identified May 21, 2024, 10:32 PM UTC

    We have identified the issue and a fix has been implemented. Currently, Gmail and Outlook sync customers might receive emails with a delay.

  3. monitoring May 21, 2024, 10:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2024, 11:09 PM UTC

    This incident has been resolved.