Helpwise incident

Delayed processing of emails and higher error rate when sending emails

Minor Resolved View vendor source →

Helpwise experienced a minor incident on October 7, 2024 affecting Incoming Email Forwarding and Outgoing Email Delivery and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2024, 07:50 PM UTC
Resolved
Oct 07, 2024, 08:17 PM UTC
Duration
27m
Detected by Pingoru
Oct 07, 2024, 07:50 PM UTC

Affected components

Incoming Email ForwardingOutgoing Email DeliveryGmail SyncMicrosoft Outlook Sync

Update timeline

  1. investigating Oct 07, 2024, 07:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 07, 2024, 08:02 PM UTC

    The problem seems to be caused by the underlying dependencies from Helpwise's AWS infrastructure in us-east-2 region. We're currently monitoring the situation.

  3. resolved Oct 07, 2024, 08:17 PM UTC

    This incident has been resolved.