Helpwise experienced a minor incident on November 25, 2024 affecting Outgoing Email Delivery and Microsoft Outlook Sync, lasting 16h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Outgoing Email DeliveryMicrosoft Outlook Sync
Update timeline
- monitoring Nov 25, 2024, 12:23 PM UTC
Customers using MS365 sync would be seeing high error rates and delay in email sync Live updates on X - https://x.com/MSFT365Status?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor Microsoft is still investigating the issue - https://portal.office.com/Adminportal/Home#/servicehealth/:/alerts/MO941162 (You need to be an O365 admin to be able to access it)
- monitoring Nov 25, 2024, 04:10 PM UTC
We're continuing to monitor our systems. Microsoft's still working on fixing this issue.
- resolved Nov 26, 2024, 04:31 AM UTC
This incident has been resolved.