HelpSpot Outage History

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HelpSpot had 5 outages in the last 2 years totaling 43m of downtime — averaging 0.2 incidents per month.

There were 5 HelpSpot outages since February 24, 2025 totaling 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.helpspot.com

Minor July 16, 2026

Some HelpSpot Instances Reporting 500 Errors

Detected by Pingoru
Jul 16, 2026, 12:09 PM UTC
Resolved
Jul 16, 2026, 12:52 PM UTC
Duration
43m
Affected: HelpSpot Cloud USHelpSpot Cloud EU
Timeline · 4 updates
  1. investigating Jul 16, 2026, 12:09 PM UTC

    We are currently investigating this incident.

  2. identified Jul 16, 2026, 12:35 PM UTC

    We have identified the issue and we are continuing to work on a fix for this incident.

  3. monitoring Jul 16, 2026, 12:45 PM UTC

    We are rolling out a fix to all affected instances and we are monitoring their recovery. We will update when the fix has rolled out to all customers.

  4. resolved Jul 16, 2026, 12:52 PM UTC

    This incident has been resolved. All instances are reporting back online. If you have any issues or concerns please contact [email protected].

Read the full incident report →

Major October 17, 2025

Secondary portal outage

Detected by Pingoru
Oct 17, 2025, 07:18 PM UTC
Resolved
Oct 17, 2025, 07:18 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 17, 2025, 07:18 PM UTC

    Type: Incident Duration: 1 hour and 54 minutes Affected Components: HelpSpot Cloud EU, HelpSpot Cloud US Oct 17, 19:18:42 GMT+0 - Investigating - We have reports of some secondary portals still being offline for some customers from the larger outage earlier. We're working on addressing the issue. All other systems are operational. Oct 17, 20:53:47 GMT+0 - Identified - Most customers are restored, but some edge cases remain that we are still addressing regarding some secondary portals. Oct 17, 21:12:21 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor July 11, 2025

HelpSpot Hosted Email Is Currently Experiencing Connectivity Issues

Detected by Pingoru
Jul 11, 2025, 02:15 PM UTC
Resolved
Jul 11, 2025, 02:15 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 11, 2025, 02:15 PM UTC

    Type: Incident Duration: 7 minutes Affected Components: HelpSpot Hosted Email Jul 11, 14:17:51 GMT+0 - Monitoring - We have implemented a fix and we are monitoring email connectivity Jul 11, 14:22:29 GMT+0 - Resolved - This incident has been resolved. Jul 11, 14:15:01 GMT+0 - Investigating - We are currently investigating this incident. This only affects @[helpspotmail.com](http://helpspotmail.com) addresses.

Read the full incident report →

Minor February 24, 2025

Some hosts are experiencing performance issues and unresponsive pages.

Detected by Pingoru
Feb 24, 2025, 12:32 AM UTC
Resolved
Feb 24, 2025, 12:32 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 24, 2025, 12:32 AM UTC

    Type: Incident Duration: 22 minutes Affected Components: HelpSpot Cloud US Feb 24, 00:32:00 GMT+0 - Investigating - We are currently working on remediating Feb 24, 00:45:48 GMT+0 - Identified - This is affecting a small number of hosts (less that 3%). We are have a remediation that we are applying to those hosts that should restore responsiveness in the next 15 minutes. Feb 24, 00:53:46 GMT+0 - Resolved - All hosts are now reporting a recovered state we will continue monitoring this evening.

Read the full incident report →