HelpSpot experienced a minor incident on July 16, 2026, lasting 43m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 16, 2026, 12:09 PM UTC
We are currently investigating this incident..
- identified Jul 16, 2026, 12:35 PM UTC
We have identified the issue and we are continuing to work on a fix for this incident..
- monitoring Jul 16, 2026, 12:45 PM UTC
We are rolling out a fix to all affected instances and we are monitoring their recovery. We will update when the fix has rolled out to all customers..
- resolved Jul 16, 2026, 12:52 PM UTC
This incident has been resolved. All instances are reporting back online. If you have any issues or concerns please contact [email protected]..