HelpScout experienced a minor incident on July 9, 2026 affecting Web App and AI Drafts and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Web AppAI DraftsAI AnswersAI SummarizeAI Assist
Update timeline
- investigating Jul 09, 2026, 02:59 PM UTC
We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.
- monitoring Jul 09, 2026, 03:34 PM UTC
The issues accessing Help Scout have resolved. Our Engineering Team is continuing to monitor the situation and investigate the cause.
- resolved Jul 09, 2026, 05:15 PM UTC
Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.