HelpScout experienced a critical incident on December 20, 2025 affecting Docs Sites, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Docs Sites
Update timeline
- investigating Dec 20, 2025, 09:24 PM UTC
We are currently investigating an issue that is causing Docs sites to not load. We will update here as soon as we have more information to share.
- monitoring Dec 20, 2025, 09:59 PM UTC
Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.
- resolved Dec 20, 2025, 10:43 PM UTC
Docs is back to fully operational.