HelpScout incident

Intermittent Docs Sites loading issues

Minor Resolved View vendor source →

HelpScout experienced a minor incident on December 22, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2025, 06:00 AM UTC
Resolved
Dec 22, 2025, 06:00 AM UTC
Duration
—
Detected by Pingoru
Dec 22, 2025, 06:00 AM UTC

Update timeline

  1. resolved Dec 22, 2025, 11:28 AM UTC

    Our team investigated and resolved an issue that prevented some of our customers' Docs sites from loading. All sites should now be loading as expected. If you're still experiencing issues, please contact our support team so we can investigate further.