HelpScout experienced a critical incident on April 20, 2026 affecting Web App, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- identified Apr 20, 2026, 02:52 PM UTC
Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.
- resolved Apr 20, 2026, 03:04 PM UTC
The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!