Helpjuice Outage History

Helpjuice is up right now

Pingoru has recorded 26 incidents for Helpjuice: 3 in the last 12 months and 0 in the last 90 days.

Source: status.helpjuice.com

26incidents recorded
3last 12 months
0last 90 days
57 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Helpjuice in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202612 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 508 (0%)

Incidents, newest first

Major May 9, 2026 DB Maintenance 1h 34m

Started May 09, 2026, 05:09 PM UTC· resolved May 09, 2026, 06:43 PM UTC

  1. investigating May 09, 2026, 05:09 PM UTC

    We are currently running a DB maintenance. The app is in read-only mode. We will update the page here as we proceed with the maintenance.

  2. monitoring May 09, 2026, 06:01 PM UTC

    The app is back on regular mode and accepting writes. We are monitoring to make sure all is working correctly after the DB maintenance

  3. resolved May 09, 2026, 06:43 PM UTC

    The DB maintenance is over and the app is back to normal

Read the full incident report →

Notice January 28, 2026 Slowness Issues –

Started Jan 28, 2026, 05:00 PM UTC· resolved Jan 28, 2026, 05:00 PM UTC

  1. resolved Jan 28, 2026, 08:03 PM UTC

    The application experienced intermittent slowness and 500 errors due to an unusually high request queue time.

Read the full incident report →

Minor January 6, 2026 Degraded performance on knowledge bases 1h 17m

Started Jan 06, 2026, 04:27 PM UTC· resolved Jan 06, 2026, 05:45 PM UTC

  1. investigating Jan 06, 2026, 04:27 PM UTC

    We are currently investigating this issue.

  2. identified Jan 06, 2026, 04:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 06, 2026, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 06, 2026, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 3, 2025 Search API Outage 2h 13m Helpjuice Search

Started Jan 03, 2025, 08:47 PM UTC· resolved Jan 03, 2025, 11:00 PM UTC

  1. investigating Jan 03, 2025, 08:47 PM UTC

    We are encountering a major issue that impact all search API calls, we are actively investigating the issue and will provide updates as soon as we have more information.

  2. monitoring Jan 03, 2025, 10:20 PM UTC

    We've implemented a fix for the recent search issues and are monitoring. We're working with our provider to understand the root cause and prevent it from happening again.

  3. resolved Jan 06, 2025, 02:20 PM UTC

    This incident has been resolved.

Read the full incident report →