Helpjuice incident

DB Maintenance

Major Resolved View vendor source →

Helpjuice experienced a major incident on May 9, 2026, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 05:09 PM UTC
Resolved
May 09, 2026, 06:43 PM UTC
Duration
1h 34m
Detected by Pingoru
May 09, 2026, 05:09 PM UTC

Update timeline

  1. investigating May 09, 2026, 05:09 PM UTC

    We are currently running a DB maintenance. The app is in read-only mode. We will update the page here as we proceed with the maintenance.

  2. monitoring May 09, 2026, 06:01 PM UTC

    The app is back on regular mode and accepting writes. We are monitoring to make sure all is working correctly after the DB maintenance

  3. resolved May 09, 2026, 06:43 PM UTC

    The DB maintenance is over and the app is back to normal