Helpjuice incident

Degraded performance on knowledge bases

Minor Resolved View vendor source →

Helpjuice experienced a minor incident on January 6, 2026, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 04:27 PM UTC
Resolved
Jan 06, 2026, 05:45 PM UTC
Duration
1h 17m
Detected by Pingoru
Jan 06, 2026, 04:27 PM UTC

Update timeline

  1. investigating Jan 06, 2026, 04:27 PM UTC

    We are currently investigating this issue.

  2. identified Jan 06, 2026, 04:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 06, 2026, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 06, 2026, 05:45 PM UTC

    This incident has been resolved.