Helpjuice Outage History

Helpjuice is up right now

Helpjuice had 3 outages in the last 2 years totaling 2h 51m of downtime — averaging 0.1 incidents per month.

There were 3 Helpjuice outages since October 8, 2025 totaling 2h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.helpjuice.com

Major May 9, 2026

DB Maintenance

Detected by Pingoru
May 09, 2026, 05:09 PM UTC
Resolved
May 09, 2026, 06:43 PM UTC
Duration
1h 34m
Timeline · 3 updates
  1. investigating May 09, 2026, 05:09 PM UTC

    We are currently running a DB maintenance. The app is in read-only mode. We will update the page here as we proceed with the maintenance.

  2. monitoring May 09, 2026, 06:01 PM UTC

    The app is back on regular mode and accepting writes. We are monitoring to make sure all is working correctly after the DB maintenance

  3. resolved May 09, 2026, 06:43 PM UTC

    The DB maintenance is over and the app is back to normal

Read the full incident report →

Notice January 28, 2026

Slowness Issues

Detected by Pingoru
Jan 28, 2026, 05:00 PM UTC
Resolved
Jan 28, 2026, 05:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 28, 2026, 08:03 PM UTC

    The application experienced intermittent slowness and 500 errors due to an unusually high request queue time.

Read the full incident report →

Minor January 6, 2026

Degraded performance on knowledge bases

Detected by Pingoru
Jan 06, 2026, 04:27 PM UTC
Resolved
Jan 06, 2026, 05:45 PM UTC
Duration
1h 17m
Timeline · 4 updates
  1. investigating Jan 06, 2026, 04:27 PM UTC

    We are currently investigating this issue.

  2. identified Jan 06, 2026, 04:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 06, 2026, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 06, 2026, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →