HelloSpoke incident

Notify Inbound Calling Issue

Major Resolved View vendor source →

HelloSpoke experienced a major incident on July 22, 2026 affecting Phone Escalations and SMS Escalations, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 10:03 PM UTC
Resolved
Jul 22, 2026, 11:24 PM UTC
Duration
1h 20m
Detected by Pingoru
Jul 22, 2026, 10:03 PM UTC

Affected components

Phone EscalationsSMS Escalations

Update timeline

  1. investigating Jul 22, 2026, 10:04 PM UTC

    We are currently investigating an issue affecting the Notify inbound calling. Some calls may not connect to our inbound call servers. Our team is actively working on a resolution and we will post updates here as we learn more.

  2. identified Jul 22, 2026, 10:37 PM UTC

    The inbound calling issue was caused by a faulty call server. After removing the server from rotation, calls are completing as expected.

  3. resolved Jul 22, 2026, 11:24 PM UTC

    The inbound calling issue has been resolved. Calls are now completing as expected. We’ll continue to monitor the service.