HelloSpoke experienced a major incident on August 6, 2026 affecting Phone Escalations and Inbound Dialing and 1 more component, lasting 19h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 06, 2026, 06:15 AM UTC
We are currently experiencing network issues related to an upstream carrier. As a result, some phone calls may fail to connect or complete as expected. We are working with the carrier to resolve the issue and will provide updates as more information becomes available.
- monitoring Aug 06, 2026, 08:14 AM UTC
We have implemented a workaround, and calls are now processing as expected. We will continue to monitor the situation while the carrier works toward a permanent resolution.
- monitoring Aug 07, 2026, 01:53 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 07, 2026, 01:53 AM UTC
The carrier has restored the affected network circuit. We will continue to monitor the service to ensure stability.