Heinemann Outage History

Started Jan 29, 2026, 04:12 PM UTC· resolved Jan 30, 2026, 03:28 PM UTC

1. investigating Jan 29, 2026, 04:12 PM UTC

   We are currently investigating an issue where some incoming calls to Heinemann Technical Support and Customer Service are being dropped. We’ve engaged with our vendor partner and are working to resolve this issue as soon as possible. If you experience any issues contacting us by phone, please follow this link for alternative support options: https://www.heinemann.com/help.aspx Thank you for your patience and we apologize for any inconvenience.

2. investigating Jan 29, 2026, 07:34 PM UTC

   We are working diligently with our vendor partner to resolve this issue as soon as possible and will provide additional updates as they become available. Thank you again for your patience.

3. investigating Jan 29, 2026, 08:02 PM UTC

   The root cause of this incident has been identified and addressed. The incident is now resolved.

4. resolved Jan 30, 2026, 03:28 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 04:37 PM UTC· resolved Oct 21, 2025, 04:12 PM UTC

1. monitoring Oct 20, 2025, 04:37 PM UTC

   We are aware of an ongoing disruption to AWS services which could still be impacting some HMH products, such as some content or videos not loading as expected. AWS has indicated they are making progress on resolving the issue and we continue to monitor this event closely.

2. monitoring Oct 20, 2025, 09:23 PM UTC

   Impacts to some products and services will continue while AWS takes action to resolve the disruption on the impacted zone. We continue to monitor the situation and will provide another update as soon as possible.

3. monitoring Oct 21, 2025, 12:16 PM UTC

   AWS service interruption has been resolved as of 10.20. HMH will continue to monitor for any residual impact as a result of this interruption.

4. resolved Oct 21, 2025, 04:12 PM UTC

   This incident has been resolved.

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Started Jul 24, 2025, 05:57 PM UTC· resolved Jul 24, 2025, 06:14 PM UTC

1. investigating Jul 24, 2025, 05:57 PM UTC

   Please be advised that Flight is currently experiencing a service outage and users are unable to log into the platform. Our teams are working to resolve this as soon as possible and updates will be posted here as soon as possible.

2. resolved Jul 24, 2025, 06:14 PM UTC

   Flight experienced a brief interruption to login services today between 1:30PM ET and 2:00PM ET. Our teams were able to quickly address the issue and login has recovered.

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Started Jul 18, 2025, 07:39 PM UTC· resolved Sep 12, 2025, 05:07 PM UTC

1. identified Jul 18, 2025, 07:39 PM UTC

   We have identified an issue impacting rostering for the Flight Platform and Administrators are unable to roster. We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption.

2. identified Jul 19, 2025, 12:12 AM UTC

   We have restored rostering for some organizations and our teams will continue working to restore all remaining organizations.

3. identified Jul 19, 2025, 04:16 PM UTC

   Work continues to restore rostering services. If your organization is impacted by this issue a message will display for Administrators when attempting to roster. If you see this message, please delay any rostering activities. If you do not see this message, you are able to roster without any issues.

4. identified Jul 20, 2025, 05:25 PM UTC

   Our teams are making progress restoring rostering service for all organizations.

5. identified Jul 20, 2025, 09:43 PM UTC

   Our teams have restored rostering service for the bulk of our users. However, some still remain unable to roster. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster. The next update is planned for Monday morning and we thank you for your patience as we work to restore service.

6. identified Jul 21, 2025, 02:10 PM UTC

   We continue working to restore rostering service for the remaining group of customers; however most organizations are eligible to roster as of yesterday. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.

7. identified Jul 22, 2025, 06:36 PM UTC

   Our teams have made more progress in restoring rostering service, however some organizations remain unable to roster. Addressing this issue is our top priority and we thank you for your patience. If your Administrator receives a message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

8. identified Jul 23, 2025, 05:08 PM UTC

   We continue working to restore rostering service for all customers. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

9. identified Jul 24, 2025, 10:02 PM UTC

   We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

10. identified Jul 25, 2025, 04:36 PM UTC

    We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

11. identified Jul 27, 2025, 09:18 PM UTC

    We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

12. identified Jul 28, 2025, 03:52 PM UTC

    We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

13. identified Aug 01, 2025, 06:30 PM UTC

    We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

14. identified Aug 05, 2025, 08:28 PM UTC

    Our teams have enabled the vast majority of customers to roster. The small remaining who are still unable to roster will see a message when they attempt to roster within the platform and we are working to restore these final customers as quickly as possible. Thank you for your patience as we work to resolve this issue.

15. identified Aug 08, 2025, 07:54 PM UTC

    Customers may experience delays in rostering today. We are working to address these delays as quickly as possible.

16. identified Aug 08, 2025, 11:03 PM UTC

    Rostering services are performing normally without delays. Thank you for your patience as we worked to address this issue.

17. identified Aug 12, 2025, 08:09 PM UTC

    Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible. If you are attempting to use the HMH Rostering Service today and notice it is taking longer than expected, please allow the process to complete and do not resubmit as this will increase the delay. Thank you for your patience as we work to address this issue.

18. identified Aug 14, 2025, 08:07 PM UTC

    Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible.

19. identified Aug 21, 2025, 07:37 PM UTC

    Our teams have implemented additional options for organizations to roster educators and students. As of this update the majority of organizations can roster successfully. Additionally, we have released changes that have mitigated the delays some administrators experienced last week. Thank you for your patience and your partnership during this issue.

20. identified Sep 04, 2025, 01:08 PM UTC

    Our teams continue working to enable rostering for a small group of remaining organizations. Some customers may experience errors when attempting to log in after successfully rostering and we are working to address those issues as quickly as possible. Thank you for your continued patience.

21. monitoring Sep 04, 2025, 05:57 PM UTC

    All organizations are now able to roster. Some customers may still experience errors when attempting to log in after rostering and we are working to address those issues as quickly as possible.

22. resolved Sep 12, 2025, 05:07 PM UTC

    This incident has been resolved.

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Started Feb 07, 2025, 03:59 PM UTC· resolved Feb 08, 2025, 12:28 AM UTC

1. investigating Feb 07, 2025, 03:59 PM UTC

   We are currently experiencing a service interruption for multiple Heinemann platforms and websites. Our teams are investigating now and additional updates will be provided here as soon as possible.

2. identified Feb 07, 2025, 04:48 PM UTC

   Our teams have determined that this issue is due to an external issue with our Internet Service Provider. We are in communication with them now to address this issue. If you require additional assistance, the Heinemann Technical Support team may be reached at 800-225-5800.

3. identified Feb 07, 2025, 06:17 PM UTC

   The local internet service carrier continues working to address this issue and our teams remain in communication with them. Heinemann teams are also working on an alternative solution to address this issue. Additional updates will be provided here as soon as possible. If you require additional assistance, the Heinemann Technical Support team may be reached at 800-225-5800.

4. identified Feb 07, 2025, 08:33 PM UTC

   Our teams continue working to restore service, thank you for your patience. Additional updates will be provided here as soon as possible.

5. identified Feb 07, 2025, 10:37 PM UTC

   Our teams have begun implementing a solution to restore service to impacted platforms and websites, and www.heinemann.com is once again available for visitors. The next update is targeting 60 minutes from now. Thank you for your patience as we work to restore service.

6. resolved Feb 08, 2025, 12:28 AM UTC

   This incident has been resolved. Thank you for your patience and we apologize for this disruption.

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Started Nov 19, 2024, 05:25 PM UTC· resolved Nov 19, 2024, 09:59 PM UTC

1. monitoring Nov 19, 2024, 05:25 PM UTC

   We have identified an issue impacting some ClassLink Single Sign On (SSO) access to the Flight 2.0 platform. Our Engineering team has released a solution to resolve this issue and all users should be able to log in successfully. We will continue to monitor for any further issues.

2. resolved Nov 19, 2024, 09:59 PM UTC

   Login access for all impacted ClassLink Single Sign On (SSO) accounts has continued operating normally today and this incident is now resolved. Thank you for your patience during this disruption.

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