Hebbia Outage History

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Hebbia had 3 outages in the last 2 years totaling 15h 36m of downtime, averaging 0.1 incidents per month.

There were 3 Hebbia outages since October 9, 2026 totaling 15h 36m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.hebbia.com

Minor October 20, 2026

Issues loading matrices and chats

Detected by Pingoru
Oct 20, 2026, 06:15 PM UTC
Resolved
Oct 20, 2026, 06:18 PM UTC
Duration
2m
Affected: US TenantEU Tenant
Timeline · 2 updates
  1. identified Oct 20, 2026, 06:15 PM UTC

    Status: Identified We have identified the cause of issues loading matrices and chats and are implementing a fix. We expect the issue to be resolved within 10 minutes. Thank you for your patience. Affected components US Tenant (Full outage) EU Tenant (Full outage)

  2. resolved Oct 20, 2026, 06:18 PM UTC

    Status: Resolved The issue with loading matrices and chats has been resolved as of 2:18PM. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience. Affected components US Tenant (Operational) EU Tenant (Operational)

Read the full incident report →

Minor October 15, 2026

Partial Outage - Permissions Checks Failing Closed

Detected by Pingoru
Oct 15, 2026, 09:10 PM UTC
Resolved
Oct 15, 2026, 09:10 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Oct 15, 2026, 09:10 PM UTC

    Status: Resolved Between 4:50 and 5:10 PM ET, Hebbia experienced a partial service degradation. During this period, some users encountered errors when opening matrices, opening existing chats, and saving documents. Our team was alerted as soon as the issue began and promptly resolved the issue. All services are operating normally. If you continue to experience any issues, please let us know.

Read the full incident report →

Minor October 9, 2026

RDS Proxy connection wait high

Detected by Pingoru
Oct 09, 2026, 10:49 PM UTC
Resolved
Oct 10, 2026, 02:23 PM UTC
Duration
15h 34m
Affected: US Tenant
Timeline · 6 updates
  1. investigating Oct 09, 2026, 10:49 PM UTC

    Status: Investigating We are currently investigating an issue with the RDS proxy connection. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.

  2. investigating Oct 09, 2026, 11:00 PM UTC

    Status: Investigating We are currently investigating an issue involving $ISSUEDETAILS. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.

  3. investigating Oct 09, 2026, 11:03 PM UTC

    Status: Investigating We are currently investigating an issue involving RDS Proxy. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause. Affected components US Tenant (Degraded performance)

  4. monitoring Oct 09, 2026, 11:27 PM UTC

    Status: Monitoring We are currently investigating an issue involving RDS Proxy. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause. Affected components US Tenant (Degraded performance)

  5. monitoring Oct 09, 2026, 11:29 PM UTC

    Status: Monitoring A fix has been implemented for RDS Proxy, and we are currently monitoring the system to ensure stability. We will provide a final update once we confirm the issue is fully resolved. Affected components US Tenant (Operational)

  6. resolved Oct 10, 2026, 02:23 PM UTC

    Status: Resolved The issue with our RDS proxy has been resolved as of 18:51PM ET. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience. Affected components US Tenant (Operational)

Read the full incident report →