Hebbia experienced a minor incident on October 9, 2026 affecting US Tenant, lasting 15h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 10:49 PM UTC
Status: Investigating We are currently investigating an issue with the RDS proxy connection. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.
- investigating Oct 09, 2026, 11:00 PM UTC
Status: Investigating We are currently investigating an issue involving $ISSUEDETAILS. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.
- investigating Oct 09, 2026, 11:03 PM UTC
Status: Investigating We are currently investigating an issue involving RDS Proxy. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause. Affected components US Tenant (Degraded performance)
- monitoring Oct 09, 2026, 11:27 PM UTC
Status: Monitoring We are currently investigating an issue involving RDS Proxy. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause. Affected components US Tenant (Degraded performance)
- monitoring Oct 09, 2026, 11:29 PM UTC
Status: Monitoring A fix has been implemented for RDS Proxy, and we are currently monitoring the system to ensure stability. We will provide a final update once we confirm the issue is fully resolved. Affected components US Tenant (Operational)
- resolved Oct 10, 2026, 02:23 PM UTC
Status: Resolved The issue with our RDS proxy has been resolved as of 18:51PM ET. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience. Affected components US Tenant (Operational)