Hebbia experienced a minor incident on October 20, 2026 affecting US Tenant and EU Tenant, lasting 2m. The incident has been resolved; the full update timeline is below.
Affected components
US TenantEU Tenant
Update timeline
- identified Oct 20, 2026, 06:15 PM UTC
Status: Identified We have identified the cause of issues loading matrices and chats and are implementing a fix. We expect the issue to be resolved within 10 minutes. Thank you for your patience. Affected components US Tenant (Full outage) EU Tenant (Full outage)
- resolved Oct 20, 2026, 06:18 PM UTC
Status: Resolved The issue with loading matrices and chats has been resolved as of 2:18PM. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience. Affected components US Tenant (Operational) EU Tenant (Operational)