Temporary outage issues
Timeline · 1 update
- resolved Jul 16, 2026, 04:44 PM UTC
We've now resolved the incident. Thanks for your patience.
Heatmiser Outage History
Heatmiser is up right nowHeatmiser had 6 outages in the last 2 years totaling 116h 8m of downtime, averaging 0.2 incidents per month.
There were 6 Heatmiser outages since December 12, 2024 totaling 116h 8m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Temporary performance issue
Timeline · 1 update
- resolved May 29, 2026, 02:07 PM UTC
We've now resolved the incident. Thanks for your patience.
Investigating ongoing
Timeline · 1 update
- resolved Nov 17, 2025, 10:36 PM UTC
We've now resolved the incident. Thanks for your patience. This issue was caused with a down stream weather provider dependency failing to supply information in a timely response. This dependency has been temporarily removed to increase our response time to our customers whilst we investigate further to avoid disruption.
ANDROID APP CONNECTIVITY - Jan 2025
Timeline · 1 update
- resolved Jan 14, 2025, 02:42 PM UTC
Advice is now circulated, closing the status.
Performance & login issue
Timeline · 1 update
- resolved Dec 22, 2024, 11:54 PM UTC
We've now resolved the incident. Thanks for your patience.
Investigation slowdown in connection
Timeline · 1 update
- resolved Dec 12, 2024, 05:10 PM UTC
Root cause found, a slowly running server caused a connection speed increase with knock on effects to resultant connections. Issue is resolved by swapping out the server and additional investigation will continue to identify future mitigation factors.