Heatmiser experienced a major incident on November 17, 2025, lasting 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 17, 2025, 10:36 PM UTC
We've now resolved the incident. Thanks for your patience. This issue was caused with a down stream weather provider dependency failing to supply information in a timely response. This dependency has been temporarily removed to increase our response time to our customers whilst we investigate further to avoid disruption.