Heatmiser incident

Investigation slowdown in connection

Major Resolved View vendor source →

Heatmiser experienced a major incident on December 12, 2024, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2024, 04:24 PM UTC
Resolved
Dec 12, 2024, 05:10 PM UTC
Duration
45m
Detected by Pingoru
Dec 12, 2024, 04:24 PM UTC

Update timeline

  1. resolved Dec 12, 2024, 05:10 PM UTC

    Root cause found, a slowly running server caused a connection speed increase with knock on effects to resultant connections. Issue is resolved by swapping out the server and additional investigation will continue to identify future mitigation factors.