Heap.io incident

User property data delayed in Heap app (US customers only)

Minor Resolved View vendor source →

Heap.io experienced a minor incident on July 16, 2025 affecting Data Collection, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 08:37 PM UTC
Resolved
Jul 16, 2025, 11:00 PM UTC
Duration
2h 22m
Detected by Pingoru
Jul 16, 2025, 08:37 PM UTC

Affected components

Data Collection

Update timeline

  1. monitoring Jul 16, 2025, 08:37 PM UTC

    User property data ingestion was delayed beginning around 10am Pacific Time. Normal ingestion has since resumed and latency is recovering. We will post an update within the hour.

  2. monitoring Jul 16, 2025, 09:43 PM UTC

    Latency continues to recover and we are monitoring.

  3. resolved Jul 16, 2025, 11:00 PM UTC

    Latency has recovered to normal levels.