Heap.io incident

Latency in integration events impacting PA customers

Minor Resolved View vendor source →

Heap.io experienced a minor incident on August 25, 2025 affecting Integrations - Sources, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 11:45 PM UTC
Resolved
Aug 26, 2025, 12:53 AM UTC
Duration
1h 8m
Detected by Pingoru
Aug 25, 2025, 11:45 PM UTC

Affected components

Integrations - Sources

Update timeline

  1. identified Aug 25, 2025, 11:45 PM UTC

    We are rolling out a fix for the latency that is currently impacting integration events. New events from third-party sources may take longer to appear in Heap at this time. No data has been lost.

  2. monitoring Aug 26, 2025, 12:14 AM UTC

    A fix has been implemented and we are monitoring latency as it begins to recover.

  3. resolved Aug 26, 2025, 12:53 AM UTC

    This incident has been resolved.