Heap.io incident

Some customers experiencing latency

Minor Resolved View vendor source →

Heap.io experienced a minor incident on November 19, 2025 affecting App, lasting 11h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 05:04 PM UTC
Resolved
Nov 20, 2025, 04:30 AM UTC
Duration
11h 25m
Detected by Pingoru
Nov 19, 2025, 05:04 PM UTC

Affected components

App

Update timeline

  1. investigating Nov 19, 2025, 05:04 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 19, 2025, 05:06 PM UTC

    Some customers experiencing query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.

  3. monitoring Nov 19, 2025, 08:51 PM UTC

    All systems are now working and we are actively monitoring

  4. resolved Nov 20, 2025, 04:30 AM UTC

    This incident has been resolved.