Heap.io experienced a minor incident on February 12, 2026 affecting Heap Connect, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 12, 2026, 06:13 PM UTC
Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss. We will post an update in one hour.
- identified Feb 12, 2026, 06:13 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 12, 2026, 06:45 PM UTC
We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.
- identified Feb 12, 2026, 08:29 PM UTC
We have identified another issue causing sync delays and are working on a solution.
- monitoring Feb 12, 2026, 08:58 PM UTC
We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.
- resolved Feb 12, 2026, 10:58 PM UTC
This incident has been resolved.