Heap.io incident

Heap Connect Syncs: Possibility Of Stale Data (EU Only)

Minor Resolved View vendor source →

Heap.io experienced a minor incident on March 30, 2026 affecting Heap Connect, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 02:30 PM UTC
Resolved
Mar 30, 2026, 06:05 PM UTC
Duration
3h 34m
Detected by Pingoru
Mar 30, 2026, 02:30 PM UTC

Affected components

Heap Connect

Update timeline

  1. identified Mar 30, 2026, 02:30 PM UTC

    We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.

  2. monitoring Mar 30, 2026, 05:21 PM UTC

    A fix has been applied and latency is beginning to recover

  3. resolved Mar 30, 2026, 06:05 PM UTC

    This incident has been resolved.