Health Gorilla experienced a minor incident on June 13, 2025 affecting Fax Gateway, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Fax Gateway
Update timeline
- investigating Jun 13, 2025, 02:53 PM UTC
Medsender is currently experiencing issues with processing sent faxes. Their expectations are that this will be resolved sometime this morning.
- monitoring Jun 13, 2025, 02:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 13, 2025, 02:58 PM UTC
This incident has been resolved.