Health Gorilla incident

2025-01-23 Carequality Query Response Disruption

Notice Resolved View vendor source →

Health Gorilla experienced a notice incident on January 24, 2025 affecting P360 Responding Gateway, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2025, 07:15 PM UTC
Resolved
Jan 24, 2025, 07:15 PM UTC
Duration
—
Detected by Pingoru
Jan 24, 2025, 07:15 PM UTC

Affected components

P360 Responding Gateway

Update timeline

  1. resolved Jan 24, 2025, 07:15 PM UTC

    Health Gorilla experienced an issue where responses to Carequality were being delayed or failing. Health Gorilla infra team identified the issue as an overburdened server, and made necessary changes to the configuration to alleviate the burden and prevent this from happening in the future. This issue was resolved as of 09:30amPST/12:30pmEST on 01/24/2025.