Health Gorilla incident

Slow response times for API calls 2025-02-05

Minor Resolved View vendor source →

Health Gorilla experienced a minor incident on February 5, 2025 affecting API Server, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2025, 06:53 PM UTC
Resolved
Feb 05, 2025, 07:07 PM UTC
Duration
14m
Detected by Pingoru
Feb 05, 2025, 06:53 PM UTC

Affected components

API Server

Update timeline

  1. investigating Feb 05, 2025, 06:53 PM UTC

    Health Gorilla API servers are currently experiencing slow response times in our Production environment. You may experience longer response times, or 5xx level responses. We are investigating at this time and will update this page when we have more information.

  2. resolved Feb 05, 2025, 07:07 PM UTC

    This incident has been resolved.

  3. postmortem Feb 06, 2025, 05:40 PM UTC

    For customers, if you had P360 queries that were in progress on 02/05/2025 that have not yet completed, they may have been impacted by this system response issue. For any query still running from that time, please log in to the P360 Dashboard and cancel those queries and restart them.