Health Gorilla incident

2025-02-11 Issues logging in to UI Portal in production

Major Resolved View vendor source →

Health Gorilla experienced a major incident on February 11, 2025 affecting Web Portal, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2025, 05:05 PM UTC
Resolved
Feb 11, 2025, 07:35 PM UTC
Duration
2h 29m
Detected by Pingoru
Feb 11, 2025, 05:05 PM UTC

Affected components

Web Portal

Update timeline

  1. identified Feb 11, 2025, 05:05 PM UTC

    Several customers have reported issues logging in to the Health Gorilla UI portal. Errors are received after entering username and password. Our internal systems team is researching to find the cause and resolve this. If you are experiencing this, please try exiting your browser and restarting to see if this resolves the issue. This incident will be updated when we have new information.

  2. resolved Feb 11, 2025, 07:35 PM UTC

    This issue was resolved at 09:53amPST. If you experience any additional errors, please report these to [email protected].